Carl M. Prather, Inc. (herein
referred
to as CMP, Inc.) operates on a first-come,
first-served basis.
Contact for support can be made
by the
following options:
- Call the office number
(505*424*6946)
- Send an email (info at
cmprather dot com)
I will
return
your call and/or email as soon as I can. Please be as detailed as possible
in the message regarding
the
problems you are experiencing so that I can be working
on a solution for
you.
Include any error messages and/or parts that are involved in the
problem.
Standard hours of support are
from 8am
to 6pm, Monday through Friday. The hourly
rate is billed
at $90/hour (unless otherwise stated in a contract or work order
agreement).
This includes, but is not limited to, any on-site support time,
telephone
technical support, and
support
by email or instant messaging. A minimum of one-quarter
hour will be
billed
in any event.
Support outside the normal hours
of operation,
excluding weekends and holidays,
are billed at $115/hour (unless
otherwise
stated in a contract or work order agreement).
Weekends and
Holidays
are billed at $150/hour. A minimum of one hour will be billed
in any event.
A travel charge of $70 may apply,
per incident,
for any area immediately outside the
Santa Fe City Limits (unless
otherwise
stated in a contract or work order agreement).
For Las Vegas and
immediate
surrounding areas, Albuquerque and
immediate
surrounding areas, a
travel
charge of $70 may apply, per incident. Other locations will
be billed based
on
distance and time accordingly.
As you may know, Microsoft has
discontinued
support for Windows 9x, ME and NT4.
Supplemental support packages are
availble
through them, for a nominal
fee.
CMP, Inc. does
not provide support to Windows 9x, Windows ME (Millenium),
and NT4.
System Rebuilds are, on average,
$300;
this includes reinstallation of your Operating
System and your software (up to 5 packages),
configuration
of all previous existing hardware
devices, and
all updates/patches related to
operating
system stability and security.
During a System Rebuild, all data
is deleted, thus
it is the responsibility of the client
to insure their
data has been properly
backed
up. Data Backups are available for an
additional $150, and the data
can then
be
provided on CD or DVD to client.
Payment is due upon receipt of
invoice
(unless otherwise stated in a contract or work
order agreement). Any
amount
not paid within 15 days of invoice date is subject to a
5% late fee, compounding weekly on any unpaid amount. Additional
Service and
Support may be denied until
payment is received in full.
CMP, Inc. reserves the right,
without default
of contract or agreement, to refuse to
engage in any work not directly
related to IT
services,
or perform repairs or
maintenance on equipment,
machines, hardware or software
outside
the scope of our
knowledge. Alternative
recommendations may be
provided.
CMP, Inc. is not, for any
purpose,
an employee
of the client, and does not have any
authority to sign contracts, note
obligations,
make purchases, or acquire or dispose
of any property for or on
behalf
of the client. Please do not provide a 1099 at the end
of the year;
instead,
we will be more than happy to provide you with a W9.
Computers and Computer Equipment
are, if
nothing else, consistently inconsistent.
CMP, Inc. makes no express or
implied
warranty, including, but not limited to, any
warranty of quality, performance,
merchantability
or fitness for any purpose, with
respect to any services performed,
goods or recommendations. In no event shall
CMP, Inc. be liable for any
incidental, indirect
or
consequential losses (including,
but not limited to, lost profits
or lost data),
arising
from or related to any services
performed.
CMP, Inc. will not sell or
distribute user
information to third-parties. If you have
voluntarily submitted user
information
to us through an e-mail or contact form,
CMP, Inc. maintains your security by
ensuring
the information is only distributed
within CMP, Inc. This enables
us
to respond to your request about a product or
service.
The Carl M. Prather, Inc. web
site provides
links to other third party web sites.
Even if the third party is
affiliated
with Carl M. Prather, Inc. through a business
partnership or otherwise, Carl M.
Prather,
Inc. is not responsible for the privacy
policies or practices or the content
of
such external links. These links are provided
to you for convenience purposes
only,
and you access them at your own risk.
Attempts to upload or change
information
on this service without authorization or
to download and copy with the intent
to
defraud are strictly prohibited and may be
punishable under the Computer Fraud
and
Abuse Act of 1986 and the National
Information Infrastructure
Protection
Act.
By requesting
services from CMP, Inc., you are acknowledging that you have read,
and agree to, these terms. All terms within this contract are
final and not subject
to negotation.
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